Q: How much is shipping to my destination?
A: We offer a flat rate of $5 for USA and Canadian customers and $10 for all international customers.
Orders $75 and up get free shipping for USA & Canada customers.
Orders $100 and up get free shipping for international customers.
Q: Do you ship internationally?
A: Yes we ship worldwide. (standard registered mail).
Please note that risk of loss for merchandise shipped internationally will pass to the customer upon our delivery to the carrier. Customs duties and taxes are shouldered by the recipient.
Q: How do I know when my order has shipped?
A: An email will be sent to you with the shipping details once your order has shipped. Be sure to check your spam folder as the email might have re-directed there.
Q: How long will it take to get my order?
A: Production time is usually 3 to 5 business days.
Shipping time depends on the carrier and the final destination -
USA & Canada
5 - 7 business days
7 - 12 business days
Please note that some international shipments can take longer than the transit time stated above, depending on the destination country's postal and customs policies.
ReturnsQ: Can I return or exchange a custom made / personalized piece?
A: We are confident that you will be happy with your purchase from Ladd Designs. Cancellations, changes, or returns after shipment are not allowed on custom pieces as they are made to order. All custom items are final sale. If your custom device arrives defective please contact customer service at Hello@LaddDesigns or send a Whatsapp message to +16476499385. We will be happy to replace the item for you.